Job Description

Jeweler/Goldsmith

Reports to: Store Director

Division: Retail, Multi-brand

The Jeweler/Goldsmith at Bucherer Palm Desert is responsible for performing high-quality jewelry repairs, alterations, and production work for both in-store clients and as a regional service center supporting other Bucherer West Coast locations. This role requires advanced technical expertise, exceptional attention to detail, and the ability to manage workflow across multiple stores while meeting Bucherer’s exacting standards of craftsmanship, quality, service, and timeliness.

The Jeweler works with all precious metals and gemstones, performs complex repairs and jewelry production, and collaborates closely with store teams, customer service partners, and fellow artisans. From time to time, the Jeweler may engage directly with clients and client advisors to assess needs and explain repair solutions.

Essential Job Responsibilities

• Jewelry Repairs, Alterations & Production
• Perform comprehensive jewelry repairs and alterations including, but not limited to:
• Ring sizing and reshaping
• Chain and bracelet sizing and repairs
• Stone setting, retipping, and replacement
• Welding, soldering, laser welding, engraving, polishing, cleaning, and finishing
• Execute jewelry production and complex repairs, requiring proficiency with torch and laser welding equipment and a strong aesthetic sensibility.
• Work confidently across all precious metals including 18K gold, platinum, and other specialty materials.
• Perform polishing, hallmarking, and finishing to Bucherer quality standards.
• Support expedited and priority service requests across West Coast Bucherer locations when required.
• Quality, Assessment & Craft Standards
• Complete all craft work in accordance with Bucherer’s luxury quality, design, and brand standards.
• Accurately assess jewelry condition and workmanship to recommend appropriate repair or restoration solutions.
• Inspect incoming repairs for additional defects and communicate findings appropriately.
• Read, interpret, and follow repair instructions precisely, seeking clarification as needed to ensure quality outcomes.
• Workflow, Productivity & Organization
• Manage and prioritize assigned repairs and production orders to meet agreed timelines for both Palm Desert and regional service center requests.
• Maintain accurate awareness of due dates; communicate any potential delays proactively.
• Assist customer service and store teams to ensure smooth intake, processing, and return of client repairs.
• Meet or exceed established productivity expectations while maintaining uncompromising quality.
• Collaboration & Client Support
• Work professionally and collaboratively with store teams, service center partners, and management across the Bucherer network.
• From time to time, support client-facing discussions alongside Client Advisors to clarify repair needs and solutions.
• Foster a respectful, teamwork-oriented environment and share skills, best practices, and technical expertise with colleagues.
• Shop, Tools & Safety
• Maintain a clean, organized, and efficient personal bench and shared workshop environment.
• Properly operate, clean, and maintain all shop tools, machinery, and equipment, ensuring safe operation at all times.
• Monitor and request tools, findings, consumables, and supplies in line with Bucherer procedures, including proper recovery and tracking of precious materials.
• Comply fully with occupational health and safety standards, including PPE usage and reporting of hazards or incidents.
• Professional Development
• Continuously develop technical skills and craftsmanship by learning new techniques, tools, and methods.
• Stay current with evolving jewelry manufacturing, repair technologies, and best practices.
• Actively contribute to process improvement, problem-solving, and workflow optimization.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.

Qualifications

• High school diploma or equivalent
• Minimum 5 years of professional experience in all phases of fine jewelry repair and alteration
• Proven experience working with high-end luxury jewelry and high jewelry pieces
• Demonstrated expertise in soldering, torch work, and laser welding
• Strong knowledge of stone setting, polishing, and jewelry manufacturing techniques
• Experience working with platinum and 18K gold
• Excellent attention to detail with the ability to work accurately under pressure
• Strong organizational skills with the ability to manage multiple priorities
• Professional verbal and written English communication skills
• Ability to work independently with minimal supervision as well as collaboratively within a team
• Flexibility to work during store hours, including weekends, and overtime as business needs require
• Ability to sit for extended periods and perform detailed bench work

Preferred Qualifications

• Degree from a jewelry technical or design program
• Graduate Gemologist (GG) degree or completion of gemology coursework
• Diamond and complex stone setting experience
• Laser engraving and rhodium plating experience
• Fabrication or assembly experience
• Basic computer skills for repair tracking and workflow systems
• Experience supporting multi-store or service center operations

Compensation Range: $90,000 - $105,000

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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